As we put the final touches on our Guide to Communications for Travel Consultants in 2017, one thing that came up is Instant Messaging.

• All your customers use some form of Instant Messaging
• It is the biggest communication platform right now.
• It's immediate (your customers love that!)

Everyone uses it (except maybe your agency). There's no "law" that says communications with your customers should be exclusive via phone or email.

But how do you use it as a travel consultant?

Step #1
Install the major instant messaging apps on your business smartphone

Step #2
On your website, contact page suggest the most popular one that they can reach you at. It could be simple phone SMS, or Facebook Messenger or WhatsApp. Ask a few of your customers which one they prefer. 

Step #3
When talking to your customers, ask if you can "text them the details". This is how you can reduce the email back an forth when planning a trip.

Our guide will go into a lot more details on how your agency can succeed with phone, email and instant message in 2017.

This important guide will be going out within 24 hours.

Ask me to reserve your free copy at Tom@travelagencytribes.com

Your friend in travel marketing

Tom MacLean
V.P. Marketing & Sales
1-855-275-2382 (call me toll free now)
Travel Agency Tribes

PS. Text me at 604-329-7650